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Ordering and Shipping Information
Ordering and Shipping Information
"How long will it take my order to arrive?" - Click here to find out.
Ordering on-line
- You can order on-line with a credit card or PayPal account. When
you see a product you would like to purchase, simply click the "BUY" button, and this product
will be added to your shopping cart. When you are finished adding items, go to your shopping
cart, click on the "Check Out" button, fill in the appropriate information, then click "Place
Order Now".
In some cases, shipping charges for Alaska, Hawaii, US Territories and other countries may be
different from those shown here. We will contact you before processing your order if the
shipping charge will be different from that shown.
Any credit card and personal information you enter on our website is done over a completely
secure server.
Ordering by phone - Call (800) 334-1288 (U.S. only) or (830) 627-1530, Monday through Friday between 11:00 am and 4:00 pm Central Time, to place your credit card or debit card order.
Ordering by mail - Send orders to the address below. Please tell us your name and street address (UPS cannot deliver to a PO Box), your telephone number, the keyboard(s) you are ordering for, and the products you want. Include shipping costs (call for the exact amount), plus sales tax (Texas residents only).
Ordering by fax - You can fax your order to (830) 627-1531. Include credit/debit card number (Visa, MasterCard, American Express, or Discover), expiration date, name on card, and credit card billing address (we must have this to process your order), as well as your shipping address and telephone number.
Method of payment - We accept Visa, MasterCard, American Express, and Discover credit/debit cards, PayPal, money orders, and checks (from within the U.S. only; please allow an extra 14 days for check processing). Returned checks will be subject to a $25 service charge.
Shipping and tax - There is a minimum $5.95 shipping and handling charge for all U.S. orders. Shipment is normally made within 24 hours; please allow 5 working days for delivery. UPS Second Day and next-day shipping are also available. Texas residents must add 6.25 percent sales tax. Any additional shipping charges that are incurred as a result of incorrect or incomplete address information will be charged to the customer.
Foreign orders - If you are not ordering on-line, please call, fax, or email for the exact shipping charges for your order. In some cases, shipping charges for other countries may be different from those shown on our web site. (If you place an on-line order, we will contact you before processing your order if the shipping charge will be different from that shown.) Payment must be made in U.S. funds; credit card payments are simplest, or you can send an international money order in US dollars, or wire funds directly to our bank (email us for details). The customer is responsible for any import duties or taxes that may be levied by the country of destination. We do not know what these charges may be; contact your customs department for more information.
Lifetime Disk Guarantee - We will be happy to replace any floppy disk for any reason, at any time. Simply return the damaged disk to us, with $5.95 for shipping and handling (S&H fee is waived for the first 90 days after purchase). Lifetime guarantee applies to original purchaser only, and to sounds on floppy disk only. Other products are warranted for 90 days.
Returns - Please call (830) 627-1530 for a return authorization (RA) number and instructions before returning any items. We cannot accept returns without an RA number. Shipping and handling charges are non-refundable. We cannot offer refunds or exchanges on any video or software product.
Order Line: (800) 334-1288
Info and Foreign Orders: (830) 627-1530
Fax: (830) 627-1531
Email: sales@syntaur.com
Internet: www.syntaur.com
Our customer service hours are 11:00-4:00 Central Time, Monday-Friday.