Ordering & Shipping - View Shopping Cart - Back to Home Page

Customer Privacy and Credit Card Security

Doing business over the Internet with an unfamiliar company is, unfortunately, often a gamble. Will your credit card information be protected? Will your personal information be sold to spammers, junk mailers, or long-distance service telemarketers? Will you really receive the merchandise you order? Usually, you just don't know the answers to these questions. But we want you to be sure of how Syntaur Productions operates.

First of all, your name, address, and other personal information will never be sold or traded with another company, nor will it be abused within our company. We will ocassionally send you a flyer or a new catalog, but your address will not be used for any other purpose. And when we ask for your telephone number, it is not so that we can call you with heavy sales pitches - it's only so we can reach you if we have problems getting something sent to you.

Secondly, your credit card and personal information is secure if you order on-line, or if you telephone or fax your order to us. Our server for on-line credit card transactions uses state-of-the-art SSL encoding technology for complete security.

Finally, you will receive your order from us very quickly, unless a particular item is back-ordered (not a common occurrence). We have built an outstanding reputation for customer service over the last 14 years, and we're always striving to improve it. If there will be any sort of delay with your order, we will let you know at once - otherwise, expect it to arrive in just a few days. If you have any doubts about Syntaur Productions, or with any other company you may do business with, we urge you to check with the Better Business Bureau before placing an order. The BBB can tell you if there have been customer complaints against the company, and whether or not they were resolved satisfactorily.

We're not a "virtual" web company run out of a PO Box - we're real humans, working out of a real building, offering real service. Give us a call if you have any questions, or drop by and visit. We'll be happy to hear from you.